Privacy Policy

Introduction

Pro Finish Auto Details ("we", "us", or "our") operates a mobile auto detailing service based in Escondido, California, serving Escondido, Hidden Meadows, and the surrounding North County San Diego area. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or request a quote, book a service, or otherwise interact with us.

Information We Collect

We may collect the following types of information:

• Contact information you provide through our quote form or by calling or texting us, including your full name, phone number, email address, and service address.
• Vehicle and service details such as your vehicle type, make and model, the service you are interested in, selected add-ons, and any notes you share about the vehicle or job site.
• Communications between you and us, including text messages and call records, when you consent to be contacted.
• Usage data collected automatically when you visit our website, such as browser type, pages viewed, and approximate location. See our Cookies Policy for details.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and answer your questions.
• Schedule and perform detailing appointments at your location.
• Send you service-related text messages and calls, including appointment reminders and follow-ups, when you have provided consent.
• Improve our website, services, and customer experience.
• Comply with legal obligations.

Text Message and Call Consent

By providing your phone number and checking the SMS consent box on our quote form, you agree to receive automated and non-automated text messages and calls from Pro Finish Auto Details at the number you provided. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us at (858) 544-3724.

How We Share Your Information

We do not sell your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling, messaging, and website hosting platforms, and when required by law. These providers are bound by their own privacy obligations and may only use your information to perform services on our behalf.

Data Retention

We retain your personal information for as long as needed to provide our services and for legitimate business purposes such as recordkeeping and customer support. You may request deletion of your information at any time by contacting us.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us with personal information, please contact us and we will delete it.

Security

We take reasonable measures to protect your personal information using industry-standard practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, contact us at (858) 544-3724 or info@profinishautodetails.com.